Deliveries, Returns, Exchanges
The Plastic Issue
There is no perfect solution, but we can all try our best to help...
I am testing these recycled, biodegradable mailing bags as a step in the right direction, whilst continuing to search for other ways to reduce the company's plastic usage. If you have any suggestions, please send me a message or email email@example.com
UK: FREE, 2nd Class Royal Mail, 2-5 working days
Europe (EU): £10, 1st/2nd Class Royal Mail, 2-5 working days
Rest of World: £20, Airmail, approx 5 working days
Check your full address to prevent lost packages: www.royalmail.com/find-a-postcode
Delivery is subject to stock availability
Please note: During the summer (and some autumn) weekends there can sometimes be a small delay in delivery as I am working at the shows. If you are in any doubt about delivery times, please do give me a call (07784 501 425) and I can give you some guidance. Best regards, Katherine
Returns and Exchanges
To help you to get the product that you want we offer a RETURN AND FREE EXCHANGE service for products ordered online (UK only).
If for any reason you are not happy with our products, please return them, in their original condition and packaging within 31 days. We will exchange the items or provide you with a refund.All mail order purchases need to be processed by post and require a completed returns form, found on the reverse of the receipt.
In the unlikely event of our goods developing a fault during wear, they may be returned to us for inspection, after which a full refund, including your return postage (UK only) or replacement may be offered.
Before sending any item(s), first please phone (07784 501 425) or email (firstname.lastname@example.org) to let us know to expect the package.
Also, please ask your Post Office for a Proof of Posting Certificate. This will ensure that you will receive your exchange or refund in the event of your goods being mislaid in the post.
UK Return for Exchange: Fill in the form on the back of the receipt. Return the item(s) in the regular post (1st or 2nd class, i.e. NOT signed for/recorded). You will be sent your exchange item free of postage charge.
UK Return for Refund: Fill in the form on the back of the receipt. Return the item(s) in the regular post (1st or 2nd class, i.e. NOT signed for/recorded). Once the items have been inspected and deemed satisfactory (including original item packaging), your refund will be issued.
Europe, USA & ROW Returns: You are responsible for paying return postage.
In the case of a faulty good, postage will be refunded upon receipt an inspection of the goods.
Please return your unwanted item(s) to the following address:
Katherine Partis Ltd, 18 Bath Road, Colerne, Chippenham, Wiltshire SN14 8EQ United Kingdom.