FREE Deliveries, Returns, Exchanges
COVID-19: Good news. Yes, we can deliver, so get your orders in now...
Rest assured that the two people who are handling the orders (including me) are being super vigilant with hand washing before and after processing orders.
The Royal Mail delivery speed is back to normal.
We always provide tracking codes for our deliveries.
If you have any questions/special requests, please do contact me and I will follow it up as quickly as possible. (email@example.com 07784 501 425)
Most packages go out same day or within 24 hours:
UK: FREE, 24hr Tracked Royal Mail, 1-2 working days
Europe (EU): £10, International Tracked Royal Mail, 2-5 working days
Rest of World: £25, International Tracked & Signed For Royal Mail, approx 5 working days
Check your full address to prevent lost packages: www.royalmail.com/find-a-postcode
Delivery is subject to stock availability
UK Returns and Exchanges:
To help you to get the product that you want we offer a FREE RETURN AND EXCHANGE service for products ordered online (UK only).
All mail order purchases need to be processed by post and require a completed returns form, found on the reverse of the receipt.
- If for any reason you are not happy with our products, please return them, in their original condition and packaging within 31 days. We will exchange the items or provide you with a refund.
- In the unlikely event of our goods developing a manufacturing fault during wear, they may be returned to us for inspection, in their original packaging within 31 days, after which a full refund or replacement may be offered.
You can print your return postage using the following link below:
TIP: If you are requesting an exchange, it helps if you let us know by email (firstname.lastname@example.org) or phone/text (07784 501 425) so that we can prepare the exchange ready for speedy posting.
At the Post Office, ask for a Proof of Posting Certificate. This will ensure that you will receive your exchange or refund in the event of your goods being mislaid in the post.
Europe, USA & ROW Returns: You are responsible for paying return postage.
In the case of a faulty good, postage will be refunded upon receipt, inspection and acceptance of the goods as having a manufacturing fault.
Please return your unwanted item(s) to the following address:
Katherine Partis Ltd, 18 Bath Road, Colerne, Chippenham, Wiltshire SN14 8EQ United Kingdom.
The Plastic Issue
There is no perfect solution, but we can all try our best to help...
We are using these recycled, biodegradable mailing bags as a step in the right direction, whilst continuing to search for other ways to reduce the company's plastic usage. If you have any suggestions, please send me a message or email email@example.com