10% Off Your Order (full price items). Free UK Postage, Returns & Exchanges

FREE Deliveries, Returns, Exchanges

Christmas ShoppingNew "Stress Free" Christmas Shopping is here...

From now until the end of December, all orders placed can be returned by 31st January 2021.

 

Delivery 

Most packages go out same day or within 24 hours:

UK: FREE, 24hr Tracked Royal Mail, 1-2 working days

Europe (EU): £10, International Tracked Royal Mail, 2-5 working days

Rest of World: £25, International Tracked & Signed For Royal Mail, approx 5 working days

 

Check your full address to prevent lost packages: www.royalmail.com/find-a-postcode

Delivery is subject to stock availability


UK Returns and Exchanges:

To help you to get the product that you want we offer a FREE RETURN AND EXCHANGE service for products ordered online (UK only).

All mail order purchases need to be processed by post and require a completed returns form, found on the reverse of the receipt.

    • If for any reason you are not happy with our products, please return them, in their original condition and packaging by 31st January 2021. We will exchange the items or provide you with a refund.
    • In the unlikely event of our goods developing a manufacturing fault during wear, they may be returned to us for inspection, in their original packaging by 31st January 2021, after which a full refund or replacement may be offered.

 

You must print your return postage label using the following link below:

www.royalmail.com/track-my-return/create/3803

Please note: other methods of postage will not be refunded, so if you are having any problems with this link, please contact me before posting (katherine@katherinepartis.co.uk or 07784 501 425).

TIP: If you are requesting an exchange, it helps if you let us know by email (katherine@katherinepartis.co.uk) or phone/text (07784 501 425) so that we can prepare the exchange ready for speedy posting. 

 

At the Post Office, ask for a Proof of Posting Certificate. This will ensure that you will receive your exchange or refund in the event of your goods being mislaid in the post.

 

Europe, USA & ROW Returns: You are responsible for paying return postage.

In the case of a faulty good, postage will be refunded upon receipt, inspection and acceptance of the goods as having a manufacturing fault.

Please return your unwanted item(s) to the following address:

Katherine Partis Ltd, 18 Bath Road, Colerne, Chippenham, Wiltshire SN14 8EQ United Kingdom.

 

The Plastic Issue

There is no perfect solution, but we can all try our best to help...

We are using these recycled, biodegradable mailing bags as a step in the right direction, whilst continuing to search for other ways to reduce the company's plastic usage. If you have any suggestions, please send me a message or email katherine@katherinepartis.co.uk