Customers are people...What they say matters!

customers are peopleEvery order that we get online is from a person, a real person, who has asked for our help getting them something that they need or want.
As such, we treat every order as if it was from a friend or member of the family, taking care to get it right and on time.
Yes, sometimes things can go wrong, but part of our duty of care is to do everything possible to correct a mishap as quickly as we can.

So, whether it goes right or a bit wrong, we love to hear back from our customers. Here's what a few of them have had to say:


orca bay deck shoes

"I have now picked both parcels from you. The shoes are well received as well as your king smiles on the cards. Thanks so much for your excellent service!" Ruslan, Kazakhstan


brian ashton mbe rugby

"Very Impressed. The Halti Juonto jacket has been the best protective investment I have made for some time. The fit is perfect, and it keeps me totally dry in some horrendous conditions. It was really put to the test last week while watching the England U20’s rugby team train in torrential rain. Buoyed by some great compliments too! The team at Katherine Partis know their stuff and I would recommend them highly." Brian Ashton MBE


orca bay squamish deck shoes

"Thanks so much for superb service and first-rate communication. Squamish Russet now ready for action alongside Squamish Sand - the Kings of boat shoes!" Graham C


goodwood festival of speed

"Have just arrived home in Jersey from a wonderful Goodwood FOS weekend... I am so grateful for your amazing service - you went beyond the call of duty to help me in dealing with the VAT issue!" Anon


international customers

"My order is arrived!! I'm very happy!!! It's wonderful!! Thank you very much!!!! :0) :0)" Claudia, Italy


holebrook sweden mans zip

"I just wanted to let you know that the new cardigan arrived this morning and he is delighted with it!!  I think you have a new convert to this brand.  It fits like a glove and he loves the design and quality. I can't thank you enough for taking the time to exchange it so quickly. Please do put us on your mailing list as I feel he might have some more gaps in his wardrobe in the future! Best wishes and thanks again." Mary F


orca bay brecon boots

"Today I have received my Orca Bay mens boots. Great service, great fit, great price, happy days. Thank you." Colin M 


free delivery royal mail

"A huge thank you for getting my latest order to me so speedily. You really have gone above and beyond with my recent orders. Your customer service is second to none. I look forward to placing more orders in the future." Rachel B


wedding happy life

"The shoes arrived promptly and fit perfectly! You can't really get better than that. Secondly, I would like to thank you so much for helping me sort the order out. It was and is very much appreciated. You have a wonderful business and I will be shopping again as soon as my wife lets me!" Andrew D


If you would like to give us some feedback or a testimonial, you can either comment below, email us with your message at or leave a product review on a product page.

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