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Refund policy

post royal mail

Delivery 

We aim to get orders out within 24 hours:

UK: £4.95, FREE for orders over £50, 48hr Tracked Royal Mail, 2-3 working days

Europe (EU): £14.95, International Tracked Royal Mail, 2-5 working days

Rest of World (except Russia): £25, International Tracked & Signed For Royal Mail, approx 5 working days

Russia: We will not accept orders from Russia at this time. no war russia ukraine

Check your full address to prevent lost packages: www.royalmail.com/find-a-postcode

Delivery is subject to stock availability.

 

Returns

Our standard policy entitles you to exchange or return items for 31 days. Please allow up to five working days to process your returns once it reaches us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

All mail order returns need to be processed by post and require a completed returns form, found on the reverse of the receipt.

  • If for any reason you are not happy with our products, please return them, in their original condition and packaging 31 days after receipt of the goods. We will exchange the items or provide you with a refund.
  • In the unlikely event of our goods developing a manufacturing fault during wear, they may be returned to us for inspection, in their original packaging 31 days after receipt of the goods, after which a full refund or replacement may be offered.

     

     

    UK Returns

    You must print your return postage label using the following link below:

     

    www.royalmail.com/track-my-return/pick-a-retailer

    Please note: other methods of postage will not be refunded, so if you are having any problems with this link, please contact us before posting (hello@katherinepartis.co.uk or 07784 501 425).

     

     

    Europe, USA & ROW Returns: You are responsible for paying return postage.

     

    Please return your unwanted item(s) to the following address:

    Katherine Partis Ltd, 18 Bath Road, Colerne, Chippenham, Wiltshire SN14 8EQ United Kingdom.

     

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

     

    Exchanges (if applicable)
    There is no postage charge on exchanges going out to UK customers. Other countries, there will be a charge.

     

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.